Who is responsible
Michele is the trading name of Oleksandr Volodymyrovych Serhiienko, a sole proprietor in Ukraine, with taxpayer identification number 2997413895. He is the data controller responsible for the personal data described in this notice. Contact: [email protected].
Correspondence address: 5A Rivnenska Street, Chernivtsi, 58000, Ukraine. See our business details.
This notice covers the public website michele-it.com and its consultant. Project contracts and access to a client's own systems may require separate data-processing arrangements.
Data the website processes
- Visits: a random visitor identifier, visited paths, referral website origin, campaign parameters, visit times, approximate active and visible time, and maximum scroll depth.
- Technical information: IP address when available from the trusted proxy, approximate country and city, device type, operating system, browser, User-Agent, languages, time zone, screen and window dimensions, theme and browser capabilities.
- Conversations: messages you send, AI and manager replies, timestamps, conversation status and the contact or project details you choose to share. An analytics visitor can be linked to their chat history.
- Correspondence: your email address, message and any attachments when you contact us.
- Server requests: request path, time, status and technical information used to recognise automated visitors and diagnose problems.
IP-based location and device recognition can be inaccurate. They are not GPS tracking or proof of your identity. The first-party visitor tracker does not record typed text, passwords, clipboard contents, camera or microphone data. Text submitted to the consultant is recorded separately as a conversation.
Why this information is used
To answer enquiries, discuss projects, connect you with a manager, retain conversation context, understand website usage and diagnose or prevent abuse.
Before publication: the purpose and applicable legal basis for each activity must be finalised. This draft does not treat browsing the site, opening the consultant or failing to opt out as consent to analytics.
AI consultant and human assistance
The consultant uses the OpenAI API. Your submitted message and recent conversation context are sent to that service to generate a response. Messages and responses are also stored in Michele's CRM. Do not submit passwords, payment card details, sensitive personal information or confidential third-party data.
When you ask to speak to a manager, the conversation can be transferred to an authorised Michele team member. New-conversation and handoff notifications may be delivered through the service Telegram bot. AI responses can be incorrect and are not a binding quote or contract.
Services involved
- Cloudflare: website delivery, security, approximate IP geolocation and forwarding mail addressed to [email protected].
- Hetzner: hosting the application and its database.
- OpenAI: generating consultant responses.
- Google: Google Analytics on the home page, Google Fonts on the Ukrainian home page and delivery of privacy correspondence to the owner's Gmail inbox.
- Telegram / WhatsApp: communications when you choose these channels; Telegram also carries internal service notifications.
Access within Michele is restricted to authorised personnel according to their role. Providers may process information in different countries. Their exact contractual entities, processing locations and any required international transfer safeguards must be confirmed before this notice is finalised; no EU-only storage or transfer guarantee is made here.
How long data remains
The current application does not automatically delete visitor profiles, page-view history or conversations after a fixed retention period. A cookie expiring or being cleared does not delete records already stored on the server.
Retention periods, deletion of backups and a process for handling access and deletion requests must be agreed and implemented before this draft becomes final. To ask about an existing record or request deletion, write to [email protected].
Cookies and current controls
The home page currently starts first-party analytics and Google Analytics independently of the privacy form. The form is a prototype: it saves an answer only in this browser and does not enable, disable or delete tracking data. Choosing “I do not agree” in this prototype does not stop data collection.
The existing first-party tracker and its API respect DNT/GPC; the legacy local opt-out flag also stops that tracker. These controls do not establish equivalent behaviour for Google Analytics. A working consent mechanism remains a requirement to resolve before final publication.
These legal pages load no analytics, chat module or remote fonts. Hosting and security services still receive the request needed to display a page. See the cookies section below for storage details.
Questions and requests
Contact [email protected] to request access, correction or deletion of your data, or to raise an objection. Other rights, including restriction, portability and withdrawal of consent, depend on the applicable law and processing basis. We may need proportionate information to identify the relevant records; do not send identity documents unsolicited.
You can also contact the competent supervisory authority: Ukraine's Parliamentary Commissioner for Human Rights, your EU data protection authority, or the UK Information Commissioner's Office, as applicable. US privacy rights depend on the relevant state law and whether it applies to this business.
Business details
- Trading name
- Michele
- Website operator - sole proprietor in Ukraine
- Oleksandr Volodymyrovych Serhiienko
- Taxpayer identification number
- 2997413895
- Correspondence address
- 5A Rivnenska Street, Chernivtsi, 58000, Ukraine
These details were supplied by the proprietor. The name and address have been transliterated from Ukrainian for this English version; they have not been checked against an official registration extract.
Contact
Privacy and personal-data requests: [email protected].
Project enquiries: +38 067 925 01 10 - WhatsApp or Telegram.
Website information
Michele develops CRM, ERP and AI solutions, complemented by web and mobile applications, and offers technical product audits. Project scope, price, schedule and responsibilities are agreed individually in a separate contract. Website content and AI replies do not replace that agreement.
See the privacy policy and cookie notice for information about personal data and browser storage.